Refund policy

All our products are quality checked before leaving the factory in perfect condition. On delivery, it is the customer’s responsibly to duly check the contents of their order before signing for it, and they should not accept delivery unless they are fully satisfied with the condition. Whereby it is not possible check the contents of your order on delivery, please specify you have inspected the box only (note condition of box if possible) and please check your order within 24 hours. Should you sign for the delivery and the contents are later discovered as damaged, the delivery company will not assume liability.

Claims for damage and shortages must be notified to Hayche within two days and written notification received within seven days. Products can only be returned with prior agreement by Hayche. We cannot accept responsibility for the non-arrival of notification within the specified time. Failure to make such claims within the specified time constitutes acceptance of the merchandise and quality thereof. Hayche may not accept claims for damage resulting from storage by the customer or storage by us on behalf of the customer and for damage resulting from accident, alteration or misuse after delivery.