General Terms & Conditions - Updated February 2021

Welcome to H Furniture Ltd terms and conditions for use.

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information. Please note that these are the online terms and conditions of

General terms and conditions

This site is owned and operated by H Furniture Limited, trading as Hayche. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at 

The contract between us

By ticking the terms & conditions checkbox you agree to our terms and conditions. By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to H Furniture Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. If we discover an error in the price of goods ordered or reserved, we will inform you as soon as possible (e.g. prior to the goods being despatched or in store prior to the collection of the goods). We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund. Any weights, dimensions and capacities given about the goods are approximate only.

Please note that fabric, wood and lacquer samples are to be considered approximate and may slightly vary to the individual item.

It is your responsibility to ensure that the goods are the correct dimensions both for access to the delivery address and the space for which the goods are intended.

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. We are not responsible for the availability of such external sites or resources, for the privacy practices of such websites, the content of such websites, or the use to which others make of these websites or resources.


All orders are subject to acceptance and availability. We indicate the approximate delivery time you can expect to wait in the overview section of the product page. Upon placing your order we will receive an estimated date of delivery from the manufacturer, if you have specific requirements, an order may take longer before it is in stock. We will advise you of dates as we receive notification. All delivery times are to be treated as a guide only they are not a guaranteed date, should any delay occur in the manufacturing process or transportation we shall advise you accordingly. H Furniture Limited cannot be held accountable or liable for any consequential loss resulting in the delay of your good(s). Upon your order coming into stock we will notify you as soon as possible and arrange delivery, if you have selected the standard delivery service we can deliver next working day (restrictions apply) if you have selected the premium delivery service we aim to deliver your goods within 14 days. We aim to keep you updated with the progress of your order and you are of course free to contact us at anytime to request an update.

Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order. An acceptance of your order will take place on receipt of your payment.

Your cancellation rights 

You may cancel your order within fourteen days of receipt of your goods (with the exception of any made to order items). 

If you have received the goods before you cancel your contract you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. We reserve the right to appoint an appropriate courier depending on the nature of your order.


The prices payable for goods that you order are as set out in our website. All prices are exclusive of VAT at the current rates and are correct at the time of entering information.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

Payment terms

We will charge your credit account for payment upon receipt of your order. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. Where only a deposit has been made we require payment in full prior to the despatch of goods. If payment is not made within the time agreed and civil proceedings are issued against you, a claim will also be made for our legal and court costs. This does not affect any other rights we may have.

Delivery charges

Delivery charges vary according to the type of goods ordered.


From time to time and for certain goods we offer a free delivery service, when this is not available delivery charges are outlined under “Delivery Options” on each product page and calculated at the checkout process. For some locations within the UK we may need to obtain a delivery cost for you.

Please note that you are only able to submit your order online if delivery is to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, Northern Ireland and the Channel Isles. If you require delivery outside these areas please contact us for a quote.

We will deliver your goods to the address you specify for delivery in your order. It is important that this address is accurate. If we are delivering to you via our standard method (courier service) please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

You must be able to accept delivery of the goods within 5 working days from the date they arrive from the manufacturer. You will be notified by email when your goods are ready to despatch. If for any reason you are unable to accept delivery of your order after this date has passed, H Furniture Ltd will store goods free of charge for a further period of 5 days. H Furniture Ltd is under no obligation to store the goods, however, at its discretion and if storage facilities permit, store the goods but at the buyer's risk. The cost of storage will be set at 2% of the invoice total and will be charged on a weekly basis thereafter.

Order tracking

If you wish to enquire about the progress of your order, please email or telephone +44 

Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.


All goods sold by H Furniture Limited are warranted free from defects in material and workmanship. They come as standard with a 12 month warranty. If we receive a written complaint from you in respect of goods found to be defective in respect of materials or workmanship only within this period and after we have had a reasonable time to investigate the same and examine the goods in dispute we shall be entitled at our option to repair or replace the defective goods or refund the purchase price.

Wood appearance and changes

We reserve the right to make minor changes on the product dimensions, specifications and finishes, to comply with technical and production requirements without the need to inform our clients. 

We supply high quality furniture grade wood, which may vary for colour, grain, knots and other markings. We do our best to select and match as appropriate, but we cannot accept returns on the basis of natural variations. Should you have any special requirements for the colour, matching, etc., please contact Wood is an active material, a natural characteristic of this is that it has dimensional changes (warpage, shrinkage etc) depending upon the climatic conditions and if subjected to (moisture, temperature, humidity etc.) and needs the correct care. For any queries regarding caring for your H Furniture Limited products please contact 

Furniture Assembly

Prices displayed are for supply and delivery only. Any unpacking, assembly and fitting that may be required is not included. Some larger items of furniture require straightforward home assembly. 

Risk and ownership

Risk of damage or loss of the goods passes to you at the time of delivery, if you fail to take delivery at the agreed time, the time is when we tried to deliver. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Damaged goods & return policy

You or an appointed person known to you must be available to sign for your goods at which point you will have opportunity to check your order. Any apparent damages or missing items must be written on the delivery note provided for you to sign and reported to us within 24hours either by calling us on +44 

If you find that your item(s) is defective please, we aim to repair where possible or provide you with a replacement either in full or in part as quickly as possible. All original packaging must be kept for inspection and photographs will be required before we advise the appropriate course of action. If necessary we will arrange for the return of the item(s) for inspection.

Should you choose to return your order (in accordance with your rights) we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

Order amendments may be made only if feasible and are at our discretion. All Made to Order products are non-refundable or exchangeable unless genuinely faulty. After a confirmation is issued, the customer cannot cancel an order without the written consent from H Furniture Limited.

A cancellation and/or restocking charge of up to the total order amount may be applicable on any cancelled orders. Any products that are returned should be unused and in their original packaging (please ensure you have checked the goods thoroughly before disposing of any packaging). If the customer requests a refund, H Furniture Limited will refund the amount paid for the goods excluding the original delivery and any charges for returning the goods (unless they are faulty or damaged). All delivery charges are non-refundable. If the customer fails to take reasonable care of the goods before they are returned to H Furniture Limited, resulting in the damage or deterioration of the products, the customer will incur the costs for any reduction in value.

All returns must be unused or undamaged in any way and be in re-saleable condition commensurate with how they are received. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.

You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

Regrettably, orders cannot be returned once assembly is part or fully completed, unless the item is deemed faulty.

Business customers are exempt from the terms set out here, unless a sale has been made online the Consumer Protection (formerly Distance Selling) regulations still apply.

Cancellation by us

We reserve the right to cancel the contract between us if:

  • We have insufficient stock to deliver the goods you have ordered;
  • We do not deliver to your area; or
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.


If you do not receive goods ordered by you within the anticipated delivery time of the date on which you ordered them, we will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations to you that is caused by events outside our reasonable control (a ‘Force Majeure Event’). Delivery dates are estimates and not exact dates we endeavour to keep you updated in the progress of your order and you can contact us at any time for an update however if an item becomes temporarily unavailable we will advise you and give you the option to cancel your order.

  • Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
  • You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
  • Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 12 Jordan Street, Liverpool, L1 0BP and all notices from us to you will be displayed on our website from time to time.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


Hayche reserves the right to modify the Terms and Conditions without notice. New Terms and Conditions automatically supersede prior published information from the date of publication. For all general queries please contact:

Hayche (H Furniture Ltd). 
Company registration number: 8439199